Automated Call Attendant

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Price: $569.95
Part #: ACA-1A
Manufacturer: Viking Electronics
Mfr Part #: ACA1A

Affordable, User Friendly Auto Attendants for Centrex, PABX and Many Key Systems

The ACA-1A Automated Attendant provides a professional solution for increasing call handling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a Touch Tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant.

The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.


  • Increase call capacity without adding staff
  • Operator back-up during high-traffic hours.
  • Use as the first level of a multi-level announcer with additional ACA-1A’s.
  • Compatible with many phone systems.


  • Professionally greets and processes calls
  • Bilingual mode offers menu selection in two languages
  • Compatible with Centrex, PABX, Hybrid, Key and many other systems
  • Processes approximately four calls per minute (stackable for greater capacity)
  • Separate announcements for greeting/menu, confirmation and busy message
  • Remote or local recording
  • Non-volatile E2 memory
  • Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number
  • Record announcements with a standard carbon handset or tape player
  • Blocks 8+ and 9+ dialing
  • Touch Tone interruptible announcement
  • CPC disconnect detection
  • Programmable ring delay
  • Programmable hookswitch flash timing


  • Power: 120V AC/12V DC 500mA, UL listed adapter provided.
  • Shipping Weight: 1.0 Kg (2.2 lbs.)
  • Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-condensing humidity
  • Hook Switch Flash: 512 ms ± 50 milliseconds
  • Busy Detect Cadence: 200ms - 300ms or 450ms - 550ms on/off
  • Speed Dial Timing: 120ms on/off (typical) - normal, 60ms on/off (typical) - fast
  • Answer Message Default Time-out: 6 seconds
  • Busy Message Default Time-out: 2.5 seconds
  • Message Length: 1 minute
  • Sampling Rate: 64K (equivalent)
  • Connections: (1) RJ11 jack, (1) 3.5mm (1/8") tape jack, (1) modular handset jack

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